I opened an account. Waited for their "specialist" to call me and finish my account setup. No call, no email, they deducted over 10% !!! of my money 3 months later and closed the account (they sent back a check minus 10% of my money). Horrid communication skills they...Read more
I didn't like
- Took my money
Merrill Edge - Bad Customer Service
Tried to roll a Roth IRA and never was successful. Secure messages would sit idle for days and never receive a reply. Phone calls asking about the issue resulted in "salespeople" with attitudes, and there is no one else to call. I called several times and also send...Read more
Stay away from this company at all costs! I've been waiting three weeks for a check to close out an account. Still nothing except BS. My advice: INVEST SOMEWHERE ELSE! It's obvious that they are simply holding my money after ripping me off on the trade. I don't...Read more
When I began the process of deciding which online brokerage firm to open an account with, I was very optimistic that Merrill Edge was the optimal choice. Just a week later, I realize that I was dead wrong! The process of opening a new account, setting up an ACH,...Read more
Merrill Edge Customer Care Review
Horrible fiduciary advice/information. Poor understanding of customer goals/risk tolerance. Never again.
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