Merrill Edge
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Merrill Edge Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Merrill Edge has 1.6 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Merrill Edge to a friend or colleague.
- Rating Distribution
Pros: Easy and cheap to trade securities, Ira account is easy to open, Website when you can access it.
Cons: Blames customer for their mistakes, Incompetent organization run by cowards, No help when you ask for it.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Merrill Edge has 1.6 star rating based on 44 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Merrill Edge to a friend or colleague.
- Rating Distribution
Pros: Easy and cheap to trade securities, Ira account is easy to open, Website when you can access it.
Cons: Blames customer for their mistakes, Incompetent organization run by cowards, No help when you ask for it.Recent recommendations regarding this business are as follows: "Zo", "Don't put your funds with this company", "Horrible Company !", "If you have an BofA account, it may be worthwhile to take the perks between BofA and Merrill Edge", "Don’t use Rada Halesha a real crook".
Most users want Merrill Edge to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Merrill Edge Reviews
"You have a Rep that is not whis lips earing his mask properly. He is rubbing his noseand scatching"
Spreading the possibility of Covid. By the way, I have a picture of him in the above condition. He got my social security number wrong, reading it to a rep on...
"Someone contacted me about a pending application but i did not apply"
i am concerned about fraud and identify theft, arent you? Please contact me so i can learn more about the reason merrell edge called me. 860-305-****
Huntsville, Alabama
Cash out
User's recommendation: Zo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Someone contacted me about a pending application but i did not apply
Preferred solution: information
Tallahassee, Florida
Remarkably bad customer service
I have been trying to assist an elderly friend transfer her funds out of her Merrill Edge accounts. We have called four times and have been on hold at least 45 minutes and as much as 60 minutes with no answer or we couldn't wait on hold any longer.
We are currently on hold for 35 minutes. I understand that sometimes there is a backlog of calls, but every time?! This is remarkably bad service. Surely they are able to measure and track the amount of time their customers are on hold.
Apparently, they're ok with these hold times. Good for my friend to get her funds away from this poorly run company.
User's recommendation: Don't put your funds with this company
Mount Laurel, New Jersey
Hold time
Preferred solution: Let the company propose a solution
Windsor, Connecticut
Customer Service call sucks
Fort Myers, Florida
Wait time trying to talk with representative at Merrill Edge
User's recommendation: If you have an BofA account, it may be worthwhile to take the perks between BofA and Merrill Edge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
ACCOUNT ACCESS
Preferred solution: Unable to access my account since March 8th when I first wrote a letter to ML. I have also tried to contact ML by phone and have been on hold for as much as 36.3 Minutes. I am totally frustrated and need help. Thank you
Buckeye, Arizona
Holding my money
User's recommendation: Horrible Company !!!!!!
Garden Grove, California
Update information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Funds transfer
Greenwood, Indiana
Taking my money without giving the service asked for
Preferred solution: Full refund
User's recommendation: Don’t use Rada Halesha a real crook
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rohan.rajesh@***.com
Tried contacting Customer Service via e-mail and got informed that I need to deal the issue over phone.Held the Customer Service line patiently for close to 90 minutes (each time) continuously for 3 days (Friday, Monday, Tuesday) and issue has not been resolved....
I have been trying to work with Merrill Edge/Lynch to get this issue resolved and I am very frustrated with the quality of Service as it is completely lacking. The Merrill Edge 877 653 **** number has a wait time of close to 90 minutes and I have patiently waited multiple times to talk to a Rep without any corrective action.
I really wish I didn't have any accounts with Merrill because of pathetic service.
I am a Platinum Honors client and I am experiencing Service of this worst quality. I am not sure what I would have gotten if I was a regular customer.
- Easy and cheap to trade securities
- Poor customer service
Preferred solution: Fix the issue
Memphis, Tennessee
I have been trying to contact yall to set up an appointment to open brokers account and vice pres brad mackonohey sent encrypted email to my bankers and brokers acc i need to open them ronnie bailey
Mansfield, Texas
CUSTOMER SERVICE
Sunnyvale, California
No one answers the phone for 2 hours
Preferred solution: Apology
User's recommendation: use another bank
Arecibo, Arecibo
NECESITAMOS HABLAR CON EL SEÑOR O LA SEÑORA GORDON
About
, , , ,
Merrill Edge is a division of Bank of America Merrill Lynch and an online platform providing brokerage services. The discount brokerage business was started in 2010 when Merrill Lynch became a retail banking part of Bank of America. At the very start, Merrill Edge had about 500 000 clients of Bank of America and was focusing investors having $100000-250000 in assets. In 2015, Merrill Edge had more than 2500 associates aboard and was operating almost 120 000 000 000 coming from 2 000 000 of its customers.
Merrill Edge is ranked 566 out of 3936 in Financial Services category
USA
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