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My wife have been with BOA for many years. Given her account status were able to get a account for stock trading with Merril Lynch account with some free trading. Deposited check on Wednesday, money was taken out /cleared on Thursday with Chase Bank. Can’t do any...
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1.5
I didn't like
  • Running model
#1286266
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Merrill Edge - Unauthorized charges

June 2018. Took money from my teenage son's checking account, UNAUTHORIZED!
#1280814
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I am on H1B and a customer with Bank Of America for 4+ years. Based on my credits and balances the banks suggested me giving a offer to open investment account with Merrill-Edge. Someone from Merrill Edge called me directed me to open the account. He didn't say that...
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1.0
#1236488
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We were informed that our account would be sent to abandoned property because of inactivity unless they heard from us. We called and were told we were all set because we contacted them. Two months later we get notice that our account was transferred to abandoned...
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I didn't like
  • No help when you ask for it
#1232770
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Has anyone told the company that the sound of 'keyboarding' to sell is like clipping fingernails in church and expecting the congregation to listen to the sermon. Can't believe that someone let this one through. Imagine the millions spent on this one - fire the...
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#1184787
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The Merrill Edge representative at the BOA branch always sits in an empty office. Been there twice in the last few weeks. First visit he had just got back from paternity leave and could not access his profile to get a form for me. Today again empty office, he claimed...
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#1179364
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I have three accounts with Merrill Lynch and I signed up using their website to receive my dividends in shares instead of cash when a optional dividend was offered on all three accounts. The first two times my dividends were paid in shares as requested on all three...
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1.0
I didn't like
  • Blames customer for their mistakes
#1153752
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I opened an account. Waited for their "specialist" to call me and finish my account setup. No call, no email, they deducted over 10% !!! of my money 3 months later and closed the account (they sent back a check minus 10% of my money). Horrid communication skills they...
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1.6
I didn't like
  • Took my money
#1072966
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Merrill Edge Customer Care Review

Horrible fiduciary advice/information. Poor understanding of customer goals/risk tolerance. Never again.
2.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1019468
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Tried to roll a Roth IRA and never was successful. Secure messages would sit idle for days and never receive a reply. Phone calls asking about the issue resulted in "salespeople" with attitudes, and there is no one else to call. I called several times and also send...
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pbosborne
pbosborne

By the way, I spoke with a person named Jim at the 800 number and he informed me that he had no supervisor when asked.

2.4
#980574
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