Merrill Edge Reviews
Merrill Edge Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Merrill Edge reviews show a 1.9 star rating from 23 customer reviews and widespread dissatisfaction, yet 100% would likely recommend according to the summary; consumers cite privacy importance, high price level, and poor reliability.
Key Takeaways for Future Customers
- Expect long hold times and difficulty contacting customer service.
- Prepare for transfer and account access hurdles when moving funds.
- Account fees and signature stamp requirements can increase costs.
Negative Feedback / Risk Areas
- Frequent customer complaints about locked accounts and unreachable support.
- Issues with transfers, delayed deposits, and hold times affecting access to money.
- Reports of poor service, miscommunication, and concerns about fraud handling.
Positive Feedback
Some reviewers praise helpful representatives, easy IRA setup, and low trading costs when the website is accessible.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Merrill Edge reviews show a 1.9 star rating from 23 customer reviews and widespread dissatisfaction, yet 100% would likely recommend according to the summary; consumers cite privacy importance, high price level, and poor reliability.
Key Takeaways for Future Customers
- Expect long hold times and difficulty contacting customer service.
- Prepare for transfer and account access hurdles when moving funds.
- Account fees and signature stamp requirements can increase costs.
Negative Feedback / Risk Areas
- Frequent customer complaints about locked accounts and unreachable support.
- Issues with transfers, delayed deposits, and hold times affecting access to money.
- Reports of poor service, miscommunication, and concerns about fraud handling.
Positive Feedback
Some reviewers praise helpful representatives, easy IRA setup, and low trading costs when the website is accessible.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Excellent Service
Very professional and knowledgeable Customer Service Representative. Worked done was very efficient,
Profile update
Offered very considerate and professional suggestion on profile update and retirement plan and credit card offer.
User's recommendation: strong
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely the worst customer service.
- - Customer service is described as poor.
- - Forgot ID; no phone on site.
- - Plan to move 401(k) out ASAP.
- - They advise not to work with Merrill Lynch.
By far, this is the worst customer service I've ever dealt with. We have a 401(k) with Merrill through Bank of America and we forgot our ID.
We clicked on the site and it says 'contact,' but there is no phone number. Now, it's taking me half an hour to an hour trying to contact someone at that poor company. If I manage to get anybody, which I haven't, I get disconnected before I even talk to anyone. We are planning to move the entire 401(k) out ASAP.
I would advise anyone not to do business with Merrill Lynch for 10k. They're terrible.
- Not enough room to post all the cons
Preferred solution: Just somebody to talk to on the phone. I keep getting disconnected constantly from all these different numbers. I keep finding online. What a *** company moving all my 401(k) out ASAP.
Raleigh, North Carolina
Distribution
Christopher assisted me with my distribution and was a great representative. He kept the process clear and straight forward. Was a pleasure working with him.
Changed my Email
Spoke with the agent and spoke with Customer service just needed more information. Was very satisfied thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel my account
Can't get hold of a person to cancel my account due to changing jobs, and they don't have a 401k with this new job.
- Never know actually what i have
Preferred solution: Full refund
User's recommendation: Maybe
Chennai, Tamil Nadu
Login issues
Very helpful. Thanks to agent who helped me.
It is ridiculous that I need to write min of 100 letters :)
User's recommendation: Please add the support number for India in your web page.
Huntsville, Alabama
Cash out
Couldnt cash out wanted me to open Bank of America and then after king process I was told I would have to go to a bank 75 miles away to verify my address, so could not complete transaction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone contacted me about a pending application but i did not apply
i am concerned about fraud and identify theft, arent you? Please contact me so i can learn more about the reason merrell edge called me. 860-305-****
Preferred solution: information
Tallahassee, Florida
Remarkably bad customer service
- - Called Merrill Edge four times; on hold each time.
- - Hold times ranged 45 to 60 minutes with no answers.
- - Currently on hold for 35 minutes.
I have been trying to assist an elderly friend transfer her funds out of her Merrill Edge accounts. We have called four times and have been on hold at least 45 minutes and as much as 60 minutes with no answer or we couldn't wait on hold any longer.
We are currently on hold for 35 minutes. I understand that sometimes there is a backlog of calls, but every time?! This is remarkably bad service. Surely they are able to measure and track the amount of time their customers are on hold.
Apparently, they're ok with these hold times. Good for my friend to get her funds away from this poorly run company.
User's recommendation: Don't put your funds with this company
Mount Laurel, New Jersey
Hold time
- - On hold for 57 minutes while trying to access a locked account.
- - Account locked without notice or explanation; no online remedy.
I have currently been on hold for 57 minutes and counting. I am calling because ML has locked one of my accounts without notice, without explanation, and without a way to remedy online.
So, I am on hold. For an hour.
Waiting to access my money, in my account. Time to relieve them of some funds...
Preferred solution: Let the company propose a solution
Windsor, Connecticut
Customer Service call sucks
- - Long hold times when calling customer service.
- - Account is locked; messages are unclear and a 877 number can't reach a human to unlock it.
Long hold times when calling customer service. Locked my online account and their messages are unclear on what to do.
Called a 877# but cannot get through to human to unlock account. How is a person to unlock account?
Good Luck with that. We've been Locked out since Christmas and today is April 1.
They are still screwing us around without a care in the world. My Attorney has been in contact twice.
FINRA complaint has been filed. At what point does it become criminal?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerACCOUNT ACCESS
- - Tried all ML numbers and sent a letter to Jacksonville, FL.
- - On hold 36 minutes with no response.
- - Cannot access account for a month, need help.
I have tried to contact ML numerous times by calling all numbers available online and having sent a letter to Jacksonville, FL on March 9th. I have been on HOLD for as long as 36 minutes and am still unable to get a response from any ML personnel.
I am unable to access my account for the past month and need help. Is there any live person who can help me?
My email: HBB10@***.com or Tel: (815)886-****. Thank You
Preferred solution: Unable to access my account since March 8th when I first wrote a letter to ML. I have also tried to contact ML by phone and have been on hold for as much as 36.3 Minutes. I am totally frustrated and need help. Thank you
Fort Myers, Florida
Wait time trying to talk with representative at Merrill Edge
I called the Merrill Edge customer 800 number. I waited for 30 minutes and finally gave up.
Is this supposed to be customer service?
Really? Considering moving my portfolio elsewhere....
User's recommendation: If you have an BofA account, it may be worthwhile to take the perks between BofA and Merrill Edge
Buckeye, Arizona
Holding my money
- - IRA funds won't be released.
- - They require proof of no child support debt.
- - The case paid in full since 2017.
- - Documents provided were not accepted.
I am 60 years old ,trying to close my IRA Account .They will not give me my money, Saying i need proof that i don't owe Child Support,which has been closed out for years. I send the documents confirming my case has been paid in full since 2017 and they say its not good enough. WTF if you have money with this company good luck getting it.
User's recommendation: Horrible Company !!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFunds transfer
I have been calling since last week. Every time, I was asked to wait for more than 1hour and still could not get connected.
I checked online and could not find anywhere that can help.
I just want to move some funds from my IRA to my Roth IRA.
Really too much effort to do this. It will make me hesitate to continue to contribute to this IRA in the future.
Hope there is an easier way to do it.
About
, FIA Card Service, , First Franklin Loan Services,
Merrill Edge is a division of Bank of America Merrill Lynch and an online platform providing brokerage services. The discount brokerage business was started in 2010 when Merrill Lynch became a retail banking part of Bank of America. At the very start, Merrill Edge had about 500 000 clients of Bank of America and was focusing investors having $100000-250000 in assets. In 2015, Merrill Edge had more than 2500 associates aboard and was operating almost 120 000 000 000 coming from 2 000 000 of its customers.
Merrill Edge is ranked 577 out of 5782 in Financial Services category
USA
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ZERO customer service or regard for laws. Months to process paperwork. FINRA Complaint has been filed.